Ensure that when employees leave the company, their positions in the approval hierarchy are promptly reassigned to prevent "Invalid Approver" deadlocks.
Enter the (which is usually your Purchase Order Number).
Click on and Activity History to identify the specific workflow activity that failed. Step 2: Check the Document Approval Manager
Records related to the Purchase Order (PO) are stuck in the "Transaction Status Summary" form. Known Bugs:
The Purchase Order Workflow is stuck or has not completed in the background, leaving the PO in a "processing" status. app-po-14160 document action not completed successfully
to see where the document is currently sitting in the workflow. If it is stuck "In Process," it may need a reset. Oracle Communities 2. Clear Stuck Transactions If the issue occurs during cancellation or returns: Navigate to Receiving > Transaction Status Summary Query the problematic PO. Delete any stuck records and save. Try the document action again. 3. Reset the Document Status
When the system fails, it rolls back the transaction and displays this error, often without a detailed explanation in the user interface.
Based on your diagnosis, apply the appropriate fix.
Sometimes, a database patch or compile issue causes the code responsible for document actions to fail. Run this query in your SQL tool to check for invalid objects related to purchasing actions: Ensure that when employees leave the company, their
Ensure that the Items on the PO are not "Inactive" or that the org assignment is correct. 5. Check Approval Setup Ensure the employee has a valid supervisor in HR setup. Verify the approval limits of the person submitting the PO. Technical Diagnostics (For System Administrators)
If the document shows a status of "In Process" or similar, the workflow might be stuck.
I notice you're referencing an error code or document identifier ( app-po-14160 ) related to an incomplete document action. However, I don't have access to your specific system, application logs, or internal documentation.
-- Example only – consult your DBA UPDATE po_headers_all SET locked_by = NULL, lock_flag = 'N' WHERE po_header_id = 14160; Step 2: Check the Document Approval Manager Records
The Document Approval Manager must be active to process these actions.
The PO was linked to a vendor who had been marked "Inactive" the previous day by the AP team. The approval workflow had a validation rule: "Cannot approve PO for inactive vendor."
Switch to the tab. Compare the Inbound message with the Outbound message (if any exists).