For the most up-to-date and specific details for your location, you can check the Shop Careers page or consult your manager for a physical copy of the current .
: Broistas must know how to adjust the grind if it is too coarse or too fine to ensure quality shots.
Are you currently or looking for specific drink recipes ? Broista – Las Vegas, NV - Dutch Bros Careers
: The handbook emphasizes treating customers as the #1 priority, with specific techniques like "line busting" (taking orders from the second car back in the drive-thru) to streamline service. Dress Code & Personal Appearance dutch bros employee handbook top
By following these tips and understanding the Dutch Bros employee handbook, you can unlock the secrets to a top-notch team and contribute to the company's continued success.
But uniquely, the handbook implements a "Stack Check." At the top of every hour, the shift lead counts the till from the of the bill stack down. If you are caught "lazy counting" (smooshing bills together), you get a write-up.
The most famous section of the handbook is not about espresso ratios, but about "Third Place Energy." Dutch Bros explicitly forbids "neutral face." According to the company’s internal training materials, employees are required to maintain a "high-energy, authentic connection" even when the point-of-sale system crashes. For the most up-to-date and specific details for
Broistas are trained in specific positions, such as the "Runner" (who takes orders on a tablet in the drive-thru line) and the "Window" person (who handles cash and conversation). The handbook emphasizes seamless handoffs to keep wait times under a specific threshold. 4. Conduct, Attendance, and Punctuality
Most leaders are promoted from within, starting as Broistas.
Unlimited free drinks while on shift and one free drink on days off. Broista – Las Vegas, NV - Dutch Bros
To move up, employees must pass regular "flow tests" and recipe manifestations. These tests evaluate speed, accuracy, and customer engagement under pressure.
Reliability is critical in a fast-paced drive-thru where a missing team member instantly slows down service lines.
This handbook is your playbook. It outlines who we are, how we operate, and how we protect our culture of .
By adhering to the Dutch Bros employee handbook top policy, you not only represent the brand well but also contribute to the positive and energetic atmosphere that makes Dutch Bros unique.
: Significant discounts on Dutch Bros merchandise and apparel.
