Autodata The Hardware Information Does Not Match With Your Dongle

Open your core Autodata folder (usually C:\Autodata or C:\ADCDA2 ).

Look for a tool named Getndas.exe , HardwareID.exe , or HID.exe .

If these steps fail and you are using a legitimate commercial license, you may need to contact Autodata support to reset your license activation for your current hardware. Did this error appear after a Windows update or after you moved the software to a different computer?

Autodata creates a "fingerprint" of your PC the first time you activate it. If you swapped a hard drive, upgraded your RAM, or even performed a major Windows update, the software looks at the PC and says, "This isn't the computer I married," while the dongle screams, "I'm still here!" The conflicting data causes the crash. Open your core Autodata folder (usually C:\Autodata or

Install the downloaded runtime package and restart your PC. 4. Fix Regional Date Formats

Most Autodata versions use or SafeNet HASP drivers. Go to the Device Manager .

Modern Windows versions block the unsigned drivers often used by dongle emulators. Restart your PC while holding the key. Did this error appear after a Windows update

"The hardware information does not match with your dongle."

The “hardware information does not match your dongle” error reflects the tension between protecting valuable software and keeping a busy workshop productive. Quick, methodical troubleshooting—starting with physical checks, then drivers and system changes—resolves most cases. For hardware replacements or license re-binding, timely vendor engagement and good record-keeping prevent prolonged downtime.

You must contact Autodata support (or your reseller) to issue a new license file linked to the current HID of your dongle. Install the downloaded runtime package and restart your PC

Right-click the device, select Uninstall Device , and check "Delete the driver software for this device".

Download the latest Sentinel LDK Runtime Environment from the official Thales (formerly SafeNet) website. Install the drivers and restart. 3. Clear the License Cache

Follow these steps in order to resolve the issue.

Uninstall any existing "Sentinel Runtime" or "HASP" software via the Control Panel.

The software sees a mismatch between what is stored on your PC and what is plugged into your USB port.