The process may take up to 10 minutes to sync with the database.
Remember the three golden rules:
This is not just a recommendation; numerous users on the official Broadcom community forums have reported its failure for SEPM 14. For example, one user documented executing resetpass.bat only to find that the database folders referenced by the script no longer existed, making the password reset impossible. Another user urgently requested the file for version 14.0 MP2, and other community members confirmed the tool was no longer available and that official support would be required. The process may take up to 10 minutes
How to Use the Symantec Endpoint Protection Manager 14 Password Reset Tool The process may take up to 10 minutes
C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools The process may take up to 10 minutes
This is where the situation changes dramatically.
