Kerio Control Web Filter Is Not Activated Categorization Is Disabled Hot

Investigation & Resolution of Web Filter Categorization Disabled in Kerio Control

Via Admin Interface:

SSH into the Kerio Control box (or use the web admin → Diagnostics → Shell) and run: Step 2: Override the Local Reliability Detection Logic

Based on official Kerio Control support documentation, this issue is typically triggered by one of several underlying problems:

Click and map *.zvelo.com or your primary external lookup queries to reliable public DNS clusters: Cloudflare : 1.1.1.1 and 1.0.0.1 OpenDNS : 208.67.222.222 and 208.67.220.220 Step 2: Override the Local Reliability Detection Logic

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If the filter has disabled itself due to perceived unreliability (often triggered by DNS timeouts), you can force it back on using these SSH commands via the Kerio Control console Access the directory cd /opt/kerio/winroute Disable reliability detection ./tinydbclient "update SiteFilter set DetectReliability=0" Restart the service /etc/boxinit.d/60winroute restart Fix DNS and Authorization Issues Step 2: Override the Local Reliability Detection Logic

Access the Kerio Control console via SSH (holding while clicking Status > System Health to enable it). Execute these commands:

Run the following command to disable the reliability check: ./tinydbclient "update SiteFilter set DetectReliability=0" Restart the service: /etc/boxinit.d/60winroute restart .

Step 2: Override the Local Reliability Detection Logic via SSH

your Kerio Control appliance to force a clean token check. 2. Disable Reliability Detection via SSH