The optical gap sensor cannot detect the gap between labels. Ensure the labels are threaded directly through the sensor eyes and that the sensor path is clear of dust. Hardware Symptoms and Solutions Probable Cause Action Step Blank Labels Outputting Roll installed backwards / Wrong media type
High-contrast LCD or optional bright dot-matrix display for customer viewing and operator prompts.
If the scale is inaccurate, re-run the external calibration process using trusted, certified weights.
Programming can be performed directly on the scale keyboard or pushed via management software (like DIGI SCALE MANAGEMENT / MaxChain) through an Ethernet network. Below is the manual keyboard method. Entering Programming Mode digi sm-500 scale user manual
This user manual has been compiled from official service documents and user experiences to provide a clear, step-by-step guide for setup, operation, calibration, and maintenance.
The standard operational state for weighing items, calling up PLUs, and printing labels.
The Digi SM-500 is a high-performance PC-based printing scale widely used in supermarkets, butcher shops, and deli counters worldwide. Known for its robust build, fast thermal printing, and flexible networking capabilities, this scale is a backbone for retail weighing operations. The optical gap sensor cannot detect the gap between labels
The information above is a summary of the most common user procedures. For in-depth technical specifications, error code definitions, and detailed wiring diagrams, it is recommended to consult the official manual.
Alternatively, on specific firmware versions, press the key while holding down the [RECODE] key. 5. PLU (Price Look-Up) Programming
The thermal printer head requires regular cleaning with alcohol to prevent faded or uneven printing. Troubleshooting Error Codes If the scale is inaccurate, re-run the external
Rotate the adjustable rubber feet until the air bubble rests precisely in the center of the inner circle. Powering On
If the scale is inaccurate, a calibration procedure using a known weight is required. 2. Mode Navigation
allows for remote diagnostics, PLU programming, and sales report generation from a single location. 4. Maintenance and Troubleshooting Printer Care
Assign a barcode type (usually format 01 or 02 for standard EAN/UPC retail barcodes) and press [ENTER] .